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Send any privacy request to our office and we will reply within a reasonable time. Include your full name and the course or enquiry you are asking about so we can find your records faster.
actionofferquest@gmail.com
Legal information
Refund Policy | Actionofferquest Robina QLD
Actionofferquest sets out when course fees are refundable, how withdrawals and transfers are handled, and how long a refund takes to reach your account. The wording below covers how Actionofferquest collects, stores and uses your information while you study with us or browse this website.
Before a course starts
If you cancel at least ten business days before the first scheduled session, you receive a full refund of any fees paid. Cancel with less than ten business days notice and we retain a fifty-dollar administration charge to cover materials already ordered and tutor hours reserved.
Deposits are treated as part of the course fee, not as a separate charge, so the same rules apply.
After a course starts
Once teaching begins, refunds are calculated on the proportion of the course you have not yet received:
- Withdrawal in the first two weeks: refund of the remaining scheduled sessions, minus the administration charge
- Withdrawal between weeks three and six: refund of half the unused sessions
- Withdrawal after week six: no refund of fees already paid, but you keep access to the learner portal until the course ends
Where a payment plan is in place, cancelling the plan does not cancel the underlying debt for sessions already delivered or reserved.
Transfers instead of refunds
If you cannot continue with a course but want to try again later, we can transfer your remaining credit to any intake within twelve months. The first transfer carries no fee. A second transfer within the same year costs seventy dollars.
Transfer credit is personal and cannot be sold or handed to another student, except where you are moving to a course run by the same employer under a team package.
Refunds when we cancel
If we cancel or reschedule a course because of low numbers or tutor availability, you receive a full refund of every fee paid, including any deposit, and we process it within ten business days. You may instead take a guaranteed place in the next available intake at the same price.
We are never responsible for travel, accommodation or exam registration costs you arranged independently, because we cannot anticipate when a change will be needed.
How to request a refund
Send a written request to actionofferquest@gmail.com with your full name, the course name and the reason for cancellation. We acknowledge every request within two business days.
Approved refunds are returned to the original payment method. Card refunds typically appear within five business days, bank transfers within ten, and employer invoices are settled as a credit note.
Postal address
Written requests can be posted to the campus. We log every request on arrival and confirm receipt by email once it has been processed by our administration team.
14 University Drive, Robina QLD 4226
Phone
If you would rather talk it through, ring the office during business hours. Our staff can walk you through how to access, correct or delete the details we hold about you.
+61 7 4912 8356
Your rights
What you can ask us to do
Under Australian privacy law you have the right to know what information we hold about you, why we hold it and who we share it with. If any of it is wrong, we will fix it. If you no longer need our services, you can ask us to remove the parts we are not legally required to keep for enrolment and financial records.
- Request a copy of the personal information linked to your enrolment
- Ask us to correct a name, address or contact detail that has changed
- Withdraw consent for marketing emails and course updates at any time
- Ask which third parties, if any, have received your data
We do not sell personal information and we only share it with trainers, payment processors and government bodies where the law requires it.
Questions about this policy
Talk to our administration team
If something on this page is unclear, ring the Robina campus or send an email. We would rather answer a question now than have you worry about it later.
Contact Actionofferquest